• VirtualVocations
  • Odessa, TX
  • Telecommuting/Work-At-Home
  • Full-Time
  • 7401 TX-338 Loop

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Educational technology company is filling a position for a Remote Escalation Engineer.
Core Responsibilities of this position include:
Working closely with the Client Experience and Solutions Engineering teams to understand client needs
Utilizing your platform knowledge to investigate, troubleshoot, debug, and solve client s most challenging and critical technical needs and issues
Identifying and promoting situations where we can develop tools to enable other teams and departments to better support clients
Qualifications Include:
Experienced supporting client s most challenging technical needs and issues
In depth knowledge and hands on experience with SQL Server, TSQL, SSO/SAML 2.0, OpenID Connect, OAuth, APIs, Elasticsearch, webhooks, CSV, JSON, and XML
You have hands on experience with browser dev tools, tracing tools, and searching and interpreting log files
Excellent written and verbal skills
Highly personable and empathetic with excellent relationship management and customer service skills
Solution driven with ability to understand the big picture

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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