US10204 Job Description Details Part Time Work At Home Order Service Make someone's day every day! Shop with QVC customers by supporting them through their purchases, educating them about various products, and providing an interaction that is fun, personal and creates loyalty. ARE YOU OUR NEXT CARLAN? At QVC, we like to refer to our best Contact Center Team Members as CARLAN. We count on CARLAN to contribute to the everyday success of our Order Services and Customer Service teams by demonstrating these attributes: C- Customer Advocacy A- Accountability R- Respectful L- Leader of Self A-Authenticity N- Nurturing We are looking for CARLAN in all our future Team Members and want to talk to those who feel passionate and excited about what they can bring to our team! These are Part Time (24 hours/week) positions and team members will sign up for their work hours to meet the weekly requirements. A Day in the Life of Working @ Home as CARLAN Field inbound calls from our customers with potential for extended periods of high volume Maintain a quiet remote work environment free of background noise Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants Utilize tone/enthusiasm to provide energy into the customer interaction that will drive sales and customer satisfaction Work independently and problem solve with minimal supervision Take personal initiative to achieve goals and objectives Be receptive to coaching and eager to implement developmental suggestions for improving performance Remain highly engaged in a team environment through team meetings, instant messaging and use of email Meet all key performance Indicators - AHT (average handling time), Quality, Compliance Commit to adhering to a work schedule (including specified break periods) Must Haves • Must live within 50 miles of the QVC San Antonio Customer Contact Center (78251 zip code) • Must have a high school diploma or GED equivalent • Previous experience in order service and/or customer service • Must be able to sit for long periods of time (at a computer, speaking with customers) • Strong PC skills to include: Internet, Microsoft Windows, and Outlook • Strong organizational, detail orientation and follow through skills • Strong communication skills and a desire to build customer loyalty • Must be able to be onsite for training, team meetings, events or work during periods of prolonged outages, as required. System Requirements Our Work at Home Representatives are asked to have and maintain all the necessary system requirements to ensure a good experience for our customers. Most home computers and bundled services will meet the required specifications – a full spec list will be provided after your interview. Here are a few of them: • Computer compatible with QVC specifications • High-speed internet connection. For the sake of call quality, satellite, broadband, wireless or dial-up services are not an option About Qurate Retail Group Qurate Retail Group comprises seven leading retail brands — QVC, HSN, zulily, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road — all dedicated to providing a ‘third way to shop,’ beyond transactional ecommerce or traditional brick-and-mortar stores. Globally, Qurate Retail Group is #1 in video commerce, reaching approximately 370 million homes worldwide via 16 television networks and multiple ecommerce sites, social pages, mobile apps, print catalogs, and in-store destinations. Qurate Retail Group is #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). Qurate Retail Group combines the best of retail, media and social to curate products, experiences, conversations and communities for millions of highly discerning shoppers -- bringing joy, inspiration and humanity to shopping. Qurate Retail Group also curates large audiences, across multiple platforms, for thousands of brand vendors. Headquartered in West Chester, Pa., Qurate Retail Group has 27,000 team members in the U.S., the U.K., Germany, Japan, Italy, France, Poland and China. For more information, visit www.qurateretailgroup.com. Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB) includes the Qurate Retail Group portfolio of brands as well as other minority investments. EEO As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance. Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.