Technical Support Specialist (Midland)
Compensation: $53,480.00 - $81,810.00 /year *
Employment Type: Full-Time
Industry: Information Technology
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Job Description - Technical Support Specialist Technical Support Specialist M-F 1000 a.m. -630 p.m. The Technical Support Specialist is responsible for providing Level II technical hardware, software, and Audiovisual (AV) support. Assists users to resolve computer related problems such as inoperative hardware, software or AV related issues, including network connections. Assist with work projects such as converting to new hardware or software. Use and maintain call records in IT Incident Management System. Maintain Computers, printers, monitors (collectively 'Hardware ) in good operating condition, correcting product malfunctions and failures. Hardware Support functions that include, but not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device tasks. Perform computer imaging and post image configurations, and basic printer troubleshooting working with the vendor on repairs. Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors. Provide preventive hardware and software maintenance on Hardware at regularly scheduled intervals, perform diagnostics and adjust electronic components or update new software releases as necessary. Provide breakfix support for telephone hardware at Users' desktops, including handsets, telephone cords and telephone base-units. Software support functions that include, but not limited to, minimal troubleshooting of applications that are standard within our environment. Installation and configuration of software, and support of third party applications in coordination with vendors. Install business-related software and resolve hardware and software problems. Ensure the visiting lawyers can access Firm data and outside visitors can connect to the Internet, as well as, ensure visitor equipment is setup and functioning prior to the visitor's arrival. Manage the assets both deployed and in inventory, maintaining accurate records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges. Setup, testing, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment (e.g., video data projection systems, computers, audio- and videoconference equipment, video switchers, microphones, video cameras, audio systems, and operation of integrated AV systems). Provide best effort assistance to fulfill any multimedia technical needs as assigned. Perform other duties as required. Required Proven success supporting technology and delivering high quality customer service Experience with windows compatible computers and Microsoft Windows 10 Smartphone experience, e.g., iPhone, Android Proficiency with Microsoft Office Preferred BABS degree or equivalent work experience Law firm experience A+ and Microsoft Office certifications Experience with iManage, Adobe, Citrix, VPN software, and remote assistance tools
Associated topics: client support, customer support, edi, excel, help desk, information technology help desk, msword, system support, technical support, troubleshoot
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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